Tag: social media

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. “Associations are becoming more polarized,” says Brad van Rooyen, national VP of HOA management for…

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. The State of Affairs “Associations are becoming more polarized,” says Brad van Rooyen, national VP…

It’s National Cybersecurity Awareness Month — are you, your employees, and your boards of directors aware of community associations’ risks from phishing attacks? If not, or if proper precautions aren’t taken, your clients and their owners could lose control of their confidential information. And the risks are even higher if you have staff working from…

In a tight economy where every incoming dollar matters, a community association’s reputation perhaps is more important than ever. “Being a referral-based business, where you’re selling your experience and your knowledge, I think reputation is the most important thing,” says Katie Anderson, CEO of Aperion Management Group, LLC, which manages around 65 associations in Central…

Facebook groups can make it quick and easy for community association boards and their managers to foster communication with and among owners. Like so many other aspects of association management, though, it comes with some risks. This week, we explore some of the biggest risks and explain how to avoid them. 1. Failing to seize…

Social media are inescapable these days, so it’s no surprise that more and more community associations are establishing Facebook groups for their owners. Far easier to update than websites, these groups can prove invaluable when it comes to communicating with owners. They’re not without risks, though. Here are some potential stumbling blocks — and how…

A recent survey conducted by the Foundation for Community Association Research found that almost half of the community association respondents didn’t have policies and procedures in place to safely collect and store homeowners’ personal data. That’s a problem. It’s true that associations often operate on the more low-tech side of things, but that doesn’t mean…

“E-payments” first came on the scene about 25 years ago or so, and it’s estimated that more than half of U.S. bills are paid online these days. Consumers use online payments to pay for everything from mortgage, credit card, and car payments to utilities and monthly subscriptions. This is Part 1 of a 2-part series.…

A white man who challenged a black family’s use of a gated pool in a North Carolina planned community resigned from the homeowner’s association board. After the board member, who also was the community pool chairman, asked a mother and her son to produce identification verifying that they were residents of the community, a verbal altercation began. The board member called the police, who diffused the situation.

A white man who challenged a black family’s use of a gated pool in a North Carolina planned community resigned from the homeowner’s association board. After the board member, who also was the community pool chairman, asked a mother and her son to produce identification verifying that they were residents of the community, a verbal altercation began. The board member called the police, who diffused the situation.