Communications

Community Association Communications, including newsletters, email, notices, meetings, websites

Know the Rules Relating to Owner Document Requests

State laws lay out very specific requirements for how associations must respond to document inspection requests from their members. The requirements don’t only vary by state; they also can vary by type of association (for example, condo or homeowner). Managers and boards need to be well versed in the applicable mandates. Among other things, the…

3 Critical Issues to Cover in Today’s Board Training

Community association board members have had a lot to deal with over the past two years or so, from the pandemic to the fallout of the Surfside tragedy. Comprehensive board training is an essential part of effective risk management — for the association, the board members themselves, and the manager — in such an environment.…

Dos and Don’ts for Handling Owner Document Requests

Handling document inspection requests from owners can be a hassle for community association managers, but it can go much more smoothly if you follow some simple rules. Read on to learn how to improve the process for all involved. Do Know the Statutory Dos and Don’ts State laws lay out very specific requirements for how…

New Demographics Mean New Ways of Doing Things

Community associations across the country are seeing a change in their demographics, and with shifting generations come shifting demands. Is your management company prepared to appeal to younger generations who have different priorities and ways of conducting business than their elders? If you can’t answer in the affirmative, here’s what you need to consider. “Even…

Tunnel Vision Leads To Contentious Communities – How To Turn Things Around

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. “Associations are becoming more polarized,” says Brad van Rooyen, national VP of HOA management for…

Get Ready for the Changing of the Guard

Community associations across the country are seeing a change in their demographics, and with shifting generations come shifting demands. Is your management company prepared to appeal to younger generations who have different priorities and ways of conducting business than their elders? If you can’t answer in the affirmative, here’s what you need to consider. Shifting…

Building Bridges: How to Help Divided Communities Get Along Better

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. The State of Affairs “Associations are becoming more polarized,” says Brad van Rooyen, national VP…

Don’t Get Stuck Paying Attorney’s Fees

When associations sue owners, they typically rely on language in the governing documents that provides the owner must pay the association’s costs if it prevails. But the Missouri Supreme Court recently ruled that an HOA that successfully sued an owner over unapproved construction was on the hook for its own nearly $84,000 in attorney’s fees.…

Watch the Words: HOA’s Court Victory Doesn’t Assure Recovery of Attorney’s Fees

When associations sue owners, they typically rely on language in the governing documents that provides the owner must pay the association’s costs if it prevails. But the Missouri Supreme Court recently ruled that an HOA that successfully sued an owner over unapproved construction was on the hook for its own nearly $84,000 in attorney’s fees…

New Emergency Powers (and More) in Florida

A far-reaching new piece of legislation targeting community associations, Senate Bill (S.B.) 630, took effect in Florida on July 1, 2021. “It’s a mixed bag,” says Donna DiMaggio Berger, a shareholder in the Ft. Lauderdale, Fla., office of Becker & Poliakoff. “There’s some good stuff and some not so good stuff.” Good or bad, though,…